Two piece kimono set

Étant donné que la plupart des modèles présentés sur notre site Web sont fabriqués sur mesure, nous confectionnons soigneusement vos vêtements une fois que vous les commandez. La production prend généralement 5 à 10 jours ouvrables, en fonction de la complexité de la conception et du nombre de commandes. Nous vous tiendrons au courant tout au long du processus.

Les frais d'expédition sont basés sur le poids. Ajoutez simplement des produits à votre panier et utilisez le calculateur d'expédition pour voir le prix d'expédition.

Nous voulons que vous soyez 100% satisfait de votre achat. Les articles peuvent être retournés ou échangés dans les 30 jours suivant la livraison.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@traxapparel.fashion. Please note that returns will need to be sent to the following address: 72 Babatope Bejide Cres, Lekki Phase I 106104, Lagos

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@traxapparel.fashion.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.